|
|
|
|
|
|
|
Terms and conditions
1 Price
1.1 The price quoted excludes taxes(unless otherwise stated).
1.2 Our quotations lapse after 24 hours (unless otherwise stated).
1.3 The price quoted excludes delivery (unless otherwise stated).
2 Deliveries
2.1 All delivery times quoted are estimates only.
2.2 If we fail to deliver within a reasonable time after the quoted delivery time, you may (by informing us in writing) cancel the order, however:
2.2.1 you may not cancel if we receive your notice after the goods have been dispatched;
2.2.2 if you cancel the order, you can have no further claim against us under that order.
2.3 If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including indirect or consequential loss, or increase in the price of the goods)
2.4 We may decline to deliver if:
2.4.1 We believe that it would be unsafe, unlawful or unreasonably difficult to do so; or
2.4.2 The premises (or the access to them) are unsuitable for our vehicle.
3 Risks
3.1 The goods are at your risk from the time of delivery.
3.2 Delivery takes place either:
According to your premises or address specified by you (if we are arranging carriage).
3.3 You must inspect the goods on delivery. If any goods are damaged or not delivered, you must write to tell us within 24 hours of delivery or the expected delivery time. You must give us (and any carrier) a fair chance to inspect the damaged goods.
4 Rights of Ownership
4.1 Amica Inc. is the lawful owner of product at time of sale. Ownership of product sold by Amica Inc. is transferred to recipient/purchaser upon FULL payment of Invoice.
4.2 Full payment means that payment medium is cleared with guaranteed funds.
4.3 By accepting partial payments, Amica Inc. does not relinquish ownership rights to product sold and invoiced.
4.4 Amica Inc., in cases of default of payment, will attempt to collect on unpaid invoices for the full amount plus fair collection charges, or reposes product at holder’s expense. This statement supersedes any and all other statements concerning rights of ownership.
5 Payment terms
5.1 You are to pay us in cleared funds prior to delivery, unless you have an approved credit account.
5.2 If you fail to pay us in full on the due date we may:
5.2.1 suspend or cancel future deliveries;
5.2.2 cancel any discount offered to you;
5.2.3 charge you interest
a. calculated (on a daily basis) from the date of our invoice until payment;
b. before and after any judgment (unless a court orders otherwise);
5.3 If you have an approved credit account, we may withdraw it or reduce your credit limit or bring forward your due date for payment. We may do any of those at any time without notice.
5.4 You do not have the right to set off any money you may claim from us against anything you may owe us.
5.5 While you owe money to us, we have a lien on any of your property in our possession.
5.6 You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly including financing costs and including legal costs on a full indemnity basis) following any breach by you of any of your obligations under these terms.
6 Cancellations
6.1 You may not cancel the order unless we agree in writing
If the order is cancelled (for any reason) you are then to pay us for all stock (finished or unfinished) that we may then hold (or to which we are committed) for the order.
6.2 Amica Inc. may suspend or cancel the order, by written notice if:
6.2.1 You fail to pay us any money when due (under the order or otherwise);
6.2.2 You become insolvent;
6.2.3 you fail to honor your obligations under these terms.
7 Warranties
7.1 return shipments: Before product is returned to Amica Inc. please contact the Customer Service dept. via e-mail rma@amicausa.com, to obtain a Return Merchandise Authorization (RMA) number. If you do not have the request form, call ahead and one will be e-mailed to you. All the information on the request form must be completely filled out in order to obtain an RMA number. RMA numbers are valid for 15 days from the date of issuance. RMA number must be written on the outside of the shipping carton. Please use the RMA form as a packing list and include it in the box with your return. All customers are responsible for freight charges associated with the return of products as well as the proper packaging of the items to avoid product damage during shipping. All serialized products are scanned and tracked. Any serial# not purchased from Amica Inc. will be returned!
7.2 DOA/Defective Products: In accordance with the terms and limits of the manufacturer warranty, defective items may be replaced direct at the manufacturer's discretion. For OEM products please contact Amica Inc. Customer Service. In a case where an item is received DOA, and a replacement is urgent, arrangements can be made with our Customer Service team if within 30 days of the original invoice date.
7.3 Damaged Products: The Customer Service team must be notified within 24 hours of receipt of damaged product. Any time thereafter, voids warranty! Any CPU that has cracks, missing pins, burnt pins, bent pins or chipped die will be REFUSED! Please inspect all orders/RMA properly. All products returned to the RMA dept. that is received physically damaged due to improper packaging, handling or abuse voids manufacturer's warranty and will be RETURNED!
7.4 All products will be tested. Those found not to be defective and in working order up to Specs, will be returned to the customer in the condition in which it was received, shipping and handling charge, i.e. 20 USD per item and returned to customer on their account. Any item(s) received that are out of warranty will be returned to the customer. Please remove all company stickers/markings from product before returning them to Amica Inc.. Any product returned with permanent markings, cooling paste, etc. if not 8 USD will be charged per item. Packing slip must coincide with package contents.
7.5 Short shipments: If you do not receive all the items listed on the packing slip, please contact Customer Service within 24 hours of receipt so the issue may be tracked and resolved.
7.6 Turnaround time: The turnaround time depends on three factors: 1) Customer must provide proper documentation 2) Replacement is in stock, 3) Vendor/Manufacturer providing us with a quick turnaround. Substitutions of equal value and quality may be made in instances where an exact replacement cannot be done. Returns for replacement that are received within 30 days of the original invoice date are replaced immediately if stock is available. Any time thereafter a replacement is waited upon from vendor/manufacturer, and in some instances product may be substituted at the vendor/manufacturers discretion. For your convenience please return defective product direct to the manufacturer after 30 days.
7.7 Refusals: All refused orders are unnecessary overheads and will not be tolerated.
7.8 Warranties are offered based upon manufacture/vendor policies, and are subject to change at any given time. If in fact a warranty has been altered all customers will be notified. All warranties begin from date of purchase.
|
|
|
|
|